Dear Ms. Petranovich:
This correspondence is in reference to my recent experience with one of your employees.
In December 2017 I purchased a new computer from your company to replace an older Equus PC. I also chose to have your company deliver and install the new computer-a decision that I would be very glad I made.
Your technician delivered and installed the computer- an upgrade- per the arranged date. Following the initial installation, there was some issues that I was experiencing that I could not resolve. After contacting him, we agreed upon a time where he would return to address my concerns. I was a bit concerned and somewhat frustrated but he assured me that he would resolve any problems that I was experiencing. On Friday, January 5, 2018 he returned and had the computer working perfectly. He additionally answered my numerous questions and concerns with knowledgeable patience.
Customer service is sadly lacking in so many areas of our lives; these include both public and private sectors. It was so gratifying to experience the high level of customer service that he provided to me. There were many companies where I could have purchased my computer. Since I had previously bought one from Computer Corner I chose to replace it from your company. I am very satisfied with the new computer but more importantly it was a pleasure to deal with such an experienced and compassionate employee as Mr. Nimitz. He is truly an asset to your organization. I am a satisfied, albeit somewhat ‘small’ returning customer.