Customer for life!

I brought my computer in this past week, and I met a Service Technician that was great. Throughout the week he kept me informed as to the progress of the repairs and problems with my computer, and was extremely helpful through the whole process. It is rare in this day and age that an employee treats customers as respectful and as kind as he has. I will definitely be a customer for life.

Peggy A.

Good service

Hi Carole:

Again this year, your service technician came to our house to install the new Kaspersky and check our computer to make sure everything is okay. We ALWAYS appreciate his promptness, kindness, and good service.

I always believe that good service begins “at the top” so I commend you and your staff because we are long-time customers and KNOW we’ll get good service and help when we need it.

Wishing you a great new year!

Dana F.

A Real Asset

Dear Ms Petranovich,

This concerns your technician. On the 9th of November he came to my home and worked with me regarding a printer that did not work and a computer that needed a tune up. He spend several hours improving my computer’s operation and analyzed the problem with the printer. He concluded that the printer was no longer operational and went back to the shop and brought a new one. He installed it and instructed me on how to use it. All the time while working, he was professional, courteous and patient. He is a real asset to your business and my thanks should be shared with him. If you have any questions about this, please contact me. Thanks,

Herb B.

Fantastic Customer Service

Dear Carole,

I really appreciate your service.

I had my Dell XPXL521X cleaned and serviced by your technician on June 18.

Today, I brought it in for analysis for CD drive not ejecting discs. Your tech quickly diagnosed the problem as the internal CD needed to be replaced. He gave me the job estimate for this at around $70 – $80. The alternative he suggested was to purchase an LG DVDRW external writer.

Not only did he save me $35, but this was a significant time in savings … not having to wait parts to replace the internal drive and repair time.

Your team is fantastic! Quick, friendly customer service, and very top professional advice.

As a retired Army veteran, Vietnam and 23 years Active Duty service, your commitment to and support of Veterans is very appreciated.

Also enjoy your radio show.

Thanks again for outstanding service!

Bob