Finding Balance

When Technology Helps, and When Humans Matter Most

I recently read a story about a laundry service that hired a robot to fold clothes. And honestly? It sounded amazing. Fresh laundry, perfectly folded, delivered without the awkward small talk that comes with handing your personal clothing to a complete stranger. Most people don’t mind outsourcing the chore, they just don’t necessarily want conversational commentary about their socks. A robot solves that problem neatly: no judgment, no discomfort, no awkward eye contact while they hand you your favorite sock monkey pajama pants.

In situations like that, automation makes perfect sense. It saves time, reduces discomfort, and delivers consistent results. A robot folder is a win.

But that got me thinking: what would it look like if Computer Corner tried hiring robots? And… well… that mental image went downhill fast.

The Many, Many Ways "Robot IT Technicians" Would Go Terribly Wrong

Picture this: A robot technician carefully approaches your computer, scanning it with glowing LED eyes. It beeps loudly… then announces your system’s expired lifespan, out loud, just before tossing it into the recycle bin. Poof! Gone. "YOU'RE WELCOME. HAVE A NICE DAY!'

Or imagine Robo-Advisor trying to help you choose a laptop: “THIS UNIT HAS THE BEST PROCESSOR FOR YOUR BUDGET. PURCHASE IMMEDIATELY.”Zero nuance. Zero listening. Zero understanding of the fact that you also need something lightweight because your shoulder already hurts from carrying that giant work bag.

And let’s not forget the robot who insists on resolving every support ticket by “rebooting the human.”(Because technically, humans trigger the problem 80% of the time.)

Meanwhile, our superhero team meetings would be full of robotic monotone like: “ERROR. FEELINGS DETECTED.”“PLEASE REFRAIN FROM LAUGHING. YOUR JOY DISRUPTS MY CPU.”“TEAMWORK… NOT FOUND.”

Sure, robots are great at precision. But would they understand the heartbreak of a parent whose family photos just disappeared from a failing hard drive? Would they patiently walk a small business owner through a confusing cybersecurity update? Would they celebrate a customer’s win, empathize with their frustration, or explain complicated tech in a way that makes sense?

Sure they could be programmed to give an appropriate response, but a kind smile, eye contact, and genuine laughter, you can't fake that. And that’s exactly why, at Computer Corner, we choose something better.

Why We Hire Humans, And Always Will

Technology is incredible. AI, automation, and smart tools can make life easier, faster, and more efficient. We use them every day to protect our customers, streamline processes, and solve problems before they even show up on your radar.

But technology alone can’t replace the heart of what we do.

People still need real conversations. They need someone to teach, not just diagnose. They need support that feels human, patient, kind, and grounded in trust. They need someone who understands New Mexico, our community, our businesses, and our culture.

At Computer Corner, our team doesn’t just fix computers. We calm fears. We build confidence. We teach. We listen. We celebrate your wins and help shoulder your challenges.

Robots can fold laundry. But when it comes to your technology? You deserve real people, real experts, with the heart of a teacher and the experience to guide you safely through an increasingly digital world.

That’s why we hire humans. And we think you’ll agree… they’re pretty super. Ready for tech support that actually feels human? Talk to your local Computer Corner team today.